Introducing Our Keyboard Forum

The Keyboard Forum has been developed to enable the gathering of feedback and opinions via specially designed online forums. They are essentially an online bulletin board with people able to respond to questions and comments from other participants. The forum is simple and user friendly to enable all levels of user to participate...

Main Features

• Fully secured system, participants are provided with a unique user name and password
• Discussions are moderated with additional questions added at any time
• Clients can log on and view the discussions at any time
  
• Keyboard forums are individually branded to suit the clients needs
• Pictures/graphics or video clips can be added to the forum for comment
• Anonymity and confidentiality for the participants – no email addresses are viewed or shared
• Email management and reminder system to ensure participants take part as requested
• Participants can leave feedback at a time to suit them and also have time for reflection before adding further views and comments
  

Who May Use Them?

• Any organisation that wishes to gather feedback from customers/clients may find this a cost effective way to do so
• For SME’s the keyboard forum can provide a useful tool in keeping in touch with clients and finding out their views on issues that affect their marketplace. Information can be used for improving services or for PR purposes
• They are also useful for certain groups who may be more difficult to pin down to a traditional focus group, such as young people, or people living in remote places

How is the Keyboard Forum Accessed?

• We have a dedicated website for accessing all forums. This is a neutral site, particpants come to a front page, add in their passwords and are taken to their designated forum. There is no branding on this entry page. Your participants only see the branding that you want them to on your keyboard forum page.
• Alternatively we can set up your keyboard forum on your own website.

Click here to see an example of a Keyboard Forum

Keyboard Forum Options - We have developed 2 options

• We run your forum. We can organise the participants, design and moderate your forum and provide a report on the discussions
• We support you in running your own forum. We can set up a forum for you and provide any ongoing IT support that you require, but ultimately you manage and control the forum